Return and Refund Policy
Return & Refund Policy
At AyuArogya, we strive to provide our customers with quality
products and a reliable shopping experience. This Return & Refund Policy explains
the conditions under which products may be returned, replaced, or refunded.
1.
Returns
Products may be returned within 7 days of delivery, provided that:
* The
product is unused and in its original condition.
* The product is in its original,
undamaged packaging.
* The product has not been opened, consumed, installed, or
altered.
* The order and product details can be verified.
To request a return,
customers must contact our support team with their order number, product details
and reason for return.
2. Damaged, Defective or Incorrect Products
If you receive
a damaged, defective, or incorrect product, please contact us within 48 hours of
delivery.
AyuArogya may request photographs, videos, unboxing evidence or other
information to verify the issue. Once verified, we may provide a replacement, exchange
or refund, as applicable.
3. Non-Returnable Products
Due to hygiene, safety and
product-quality considerations, opened or used consumable products, including juices,
beverages, wellness products and similar items, are generally non-returnable.
Products
that have been installed or used, including water purifiers, RO systems and related
equipment, may not be eligible for return except in cases of manufacturing defect,
damage during delivery, or incorrect product supplied.
4. Refunds
Once an approved
return is received and inspected, the refund will be processed to the original payment
method, wherever applicable.
Depending on the payment provider or bank, the refund
may take 7–10 business days to reflect in the customer’s account.
Shipping and
handling charges may be non-refundable except where the return is due to a damaged,
defective or incorrect product supplied by us.
5. Order Cancellation
Orders may
be cancelled before dispatch, subject to applicable conditions.
Once an order has
been dispatched, cancellation may not be possible and the customer may need to follow
the applicable return process.
6. Return Shipping
Where the return is due to a
wrong, damaged or defective product, AyuArogya may arrange or reimburse the applicable
return shipping, subject to verification.
For other eligible returns, return shipping
charges may be borne by the customer.
7. Contact Us
For any questions regarding
returns, replacements or refunds, please contact us:
AyuArogya
Phone: 7008069961
Note: All returns, replacements and refunds are subject to verification and the
applicable terms of this policy.